Tue Jan 5 '21 Announcement
over 3 years ago
– Tue, Jan 05, 2021 at 01:51:38 PM
Dear Backers,
Please find below our latest update.
Production in Asia is going well, we have units in production that will ship before the Chinese holidays which are in the coming weeks. Processing and fulfillment of shipments received from Asia has slowed down as our Canadian province is in partial lockdown. We are currently working on opening a second fulfillment center directly in the US as it would help us speed up fulfillment and reduce shipping time for US and for international shipments. We expect a two week delay for processing new shipments. For shipments that are already in transit, there shouldn't be an additional delay.
On the development side, we have a new Beta version for Android 1.17. It should fix a few connection errors we had on the previous version. As suggested by beta testers, we will be also adding new voice commands in the coming weeks, including a schedule for ambient lighting and temperature control. For those of you who would like to participate in the Beta program but have not applied yet, please contact us to [email protected] and we will be happy to send you the details.
We are currently contacting backers from whom we need additional information or that have shipping address information and details that are incomplete. We will be sending a follow up email this next week.
Please note that we are using the shipping and email information from the fulfillment survey on www.backerkit.com.
Please find below the estimated shipping time frame for each unit type.
Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the installation.
King and Queen 110v below # 6150:
Processing and fulfillment of shipments received from Asia has slowed down as our Canadian province is in partial lockdown. We are still proceeding with fulfillment but expect a 1-2 week delay on processing and transit. If you haven't received your shipping notification yet, you should receive the email shipment notification from [email protected] within 14 days or an email requesting details confirmation this next week.
King and Queen 110v over # 6150:
We are receiving new shipments over the next weeks. We expect a two week delay for processing new shipments due to the current lockdown. You should receive your shipping notification by the third week to the last week of January depending on your contribution number and location or an email requesting details confirmation. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship or an email requesting details confirmation this next week.
King and Queen 220v:
We are receiving new shipments over the coming weeks. We are currently shipping the 220v units from Canada and soon from the US as well. We expect a two week delay for processing shipments and fulfillment due to the current lockdown. You should receive your shipping notification from [email protected] by the third week to the last week of January depending on your contribution number and location or an email requesting shipping and order size confirmation.
King Cal size 110v /220v:
We are receiving new shipments over the coming weeks. We expect a two week delay for processing shipments and fulfillment due to the current lockdown. You should receive your shipping notification from [email protected] by third week to the last week of January depending on your contribution number and location or an email requesting shipping and order size confirmation.
Single and Double size 110v/220v:
We are starting production of these new units in Asia shortly, we expect to have a shipment by end of January, we will send notifications to backers who selected this size once the units are ready in hand. Please note that both the Single & Double size have one temperature zone. Please contact us at [email protected] if you are interested in upgrading your Double size to Queen to have the Dual Zone.
You can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size, we will contact you within 72 hours depending on email volume.
We thank you again for your support and wish you the best for this new year.
SD Team
Thu Nov 26 '20 Announcement
over 3 years ago
– Thu, Nov 26, 2020 at 01:14:24 PM
Dear backers,
Please find below our latest update,
We are busy with fulfillment of units and component sourcing for our new production line in Vietnam. The Chinese holidays are coming quickly and we want our new plant to be operational as soon as possible to reduce potential delays during the weeks leading to the holidays. We have multiple shipments on the way to our North American warehouse. The Vancouver port is still experiencing unloading delays for containers due to port congestion, this should affect transit time by one week. Our fulfillment operations and customer support will continue throughout the holidays.
North American fulfillment warehouse and quality control
On new product development, we have beta testers who have successfully installed the beta android app for Alexa and can control the Smartduvet with voice command. We are releasing a new version of the Android app for testers this next week, hopefully this new version will help with the installation as some testers couldn't complete the wifi setup in the app. There's also an error message when attempting to update the firmware version, this only means you already have the latest version installed. The development team is currently fixing it.
For those of you who would like to participate to the Beta program but have not applied yet, please contact us to [email protected] and we will be happy to add you to the list.
We will be sending a follow up email next week to backers from whom we need additional information or that have shipping address information or order details that are incomplete. Please note that we are using the shipping and email information from the fulfillment survey on www.backerkit.com.
Please find below the estimated shipping time frame for each unit type.
Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the installation.
King and Queen 110v below # 6050:
We are currently processing new arrivals and will be receiving new shipments over the coming days and weeks. If you haven't received your shipping notification yet, you should receive the email shipment notification from [email protected] within 14 days or an email requesting details confirmation by the end of next week.
King and Queen 110v over # 6050:
We are receiving new shipments over the coming days and weeks. You should receive the email shipment notification from [email protected] within 14 to 30 days depending on your contribution number or an email requesting details confirmation by the end of next week.
King and Queen 220v:
We are shipping the 220v units from Canada. We are receiving new shipments over the coming days and weeks. You should receive your shipping notification from [email protected] by mid December depending on your contribution number and location or an email requesting details confirmation.
King Cal size 110v /220v:
We are receiving new shipments over the coming days and weeks. You should receive your shipping notification within 14 to 30 day depending on your contribution number and location or an email requesting details confirmation. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship.
Single and Double size 110v/220v:
We are still working on this production line, it is slower than expected due to sourcing of components in Vietnam, we will be importing components from China over the next two weeks to speed up completion. We will send notifications to backers who selected this size once the units are ready in hand. Please note that both the Single & Double size have one temperature zone. Please contact us at [email protected] if you are interested in upgrading your Double size to Queen to have the Dual Zone.
You can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size, we will contact you within 72 hours depending on email volume.
We thank you again for your support and we will continue working hard over the next weeks to ship units quickly.
SD Team
Sun Oct 18 '20 Announcement
over 3 years ago
– Sun, Oct 18, 2020 at 11:06:51 AM
Dear Backers,
Please find below our latest update.
We are in the process of opening our new production line in Vietnam, it should be ready by early to mid November. This will help us keep production running during the December / January holidays. Production is ongoing in China. We have multiple shipments on the way to our North American warehouse for national and international shipping. The main port of entry for shipments to North America is Vancouver. Due to port congestion in Asia and Vancouver, we are currently experiencing a two weeks delay on our shipments. To speed up shipping, we are air freighting units and will receive them within 10 to 14 days.
We have a new Beta app for Android users, it includes a new section to allow Wifi connection and Alexa compatibility and a few design changes. We added gradation marks on the sliders for the temp control and an OFF pictogram in the middle of the sliders arc to better show how to stop air distribution. The iOS version is coming soon. We currently have Beta testers that successfully installed the new app and are using Alexa to control the Smartduvet. The process to install the app and Alexa skill is still complex and we are currently working to make it simpler and more user friendly. Feel free to send us a quick email to [email protected] if you are interested to test the new Android Beta version, we will reply to you with the latest instructions in the coming days.
New design & section
We will be sending a new email next week to backers from whom we need additional information or that have shipping address information or order details that are incomplete. Please note that we are using the shipping and email information from the fulfillment survey on www.backerkit.com.
Please find below the estimated shipping time frame for each unit type.
Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the installation.
King and Queen 110v below # 5950:
We have shipments by sea and air arriving within two weeks. If you haven't received your shipping notification yet, you should receive the email shipment notification from [email protected] in the next two weeks or an email requesting details confirmation by the end of next week.
King and Queen 110v over # 5950:
We have new shipments from Asia on the way, there's currently an extra two weeks before receiving them. You should receive your shipping notification by early to mid November depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship or an email requesting details confirmation by the end of next week.
King and Queen 220v:
We are now shipping the 220v units from Canada. We have new shipments from Asia on the way, there's currently an extra two weeks before receiving them. You should receive your shipping notification by early to mid November depending on your contribution number and location or an email requesting details confirmation by the end of next week. You will receive your shipping notification from [email protected]
King Cal size 110v /220v:
We have new shipments from Asia on the way, there's currently an extra two week delay before receiving them. You should receive your shipping notification by early to mid November depending on your contribution number and location or an email requesting details confirmation by the end of next week. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship.
Single and Double size 110v/220v:
We are working on the new production line in Vietnam. It should be operational by early November. We will send notifications to backers who selected this size once the units are ready in hand. Please note that both the Single & Double size have one temperature zone. Please contact us at [email protected] if you are interested in upgrading your Double size to Queen to have the Dual Zone.
You can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size, we will contact you within 72 hours depending on email volume.
We are very thankful for your support and will continue to work and push hard until all units are shipped.
SD Team
Tue Sep 8 '20 Announcement
over 3 years ago
– Tue, Sep 08, 2020 at 03:06:00 PM
Dear Backers,
Our production and assembly of units are going well and we are now planning for long term production. We will be opening a new production line in Vietnam in October/November. This will provide us with more flexibility, and will reduce delays, in case unexpected events occur in China. All our shipments currently come from China and travel to our transit hub in Canada for North American and International shipping.
We incurred some delays last month with the supply of components like connectors and custom made wires but we managed to find a greater supply of these in other parts of Asia. This is also why we are enthusiastic about opening a new production line in Vietnam which is now a great manufacturing hub.
New vietnam manufacture for production in October.
We will be sending an email next week to backers from who we need additional information or that have shipping address information or order details that are incomplete. Please note that we are using the shipping and email information from the fulfillment survey on www.backerkit.com. Once this information is received, we are confident that most units should be shipped in the next two months. We will then be able to focus more on product development and features.
On the development side we have made great progress, with a new Android firmware that works with Alexa. When activated, you can control the unit by whispering and Alexa will reply back whispering as well so that you do not wake up your partner. Voice command can change the lighting, the temperature and make the bed on demand. It is still a Beta version. We are working hard to make it more user friendly and are also preparing a new instruction manual on how to install and use it. The new instructions and invites links will be ready by the end of next week. The iOS version is being coded at the moment and we will share the instructions with the iOS beta testers when it is ready to test. Feel free to send us a quick email to [email protected] if you are interested in the Android version, we will reply to you with the new instructions by the end of next week.
Please find below the estimated shipping time frame for each unit type.
Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the installation.
King and Queen 110v below # 5850:
We will be sending an email next week to backers from who we need additional information or that have shipping address information or order details that are incomplete. If you didn't receive your shipping notification yet, you should receive the email shipment notification from [email protected] in the next two weeks or an email requesting details confirmation end of next week.
King and Queen 110v over # 5850:
We will be sending an email next week to backers from who we need additional information or that have shipping address information or order details that are incomplete. We have new shipments from Asia shipping every week. You should receive your shipping notification by early to mid October depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship.
King and Queen 220v:
We will be sending an email next week to backers from who we need additional information or that have shipping address information or order details that are incomplete. We are now shipping the 220v units from Canada. We are currently shipping 220v units based on the contribution number and location. If you didn't receive your shipping notification yet, you should receive it by early to mid October depending on your contribution number. You will receive your shipping notification from [email protected]
King Cal size 110v /220v:
We will be sending an email next week to backers from who we need additional information or that have shipping address information incomplete. You should receive it by early to mid October depending on your location and contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship.
Single and Double size 110v/220v:
The setup of this new production line in China is longer than expected, we are now planning to open this new production line in Vietnam in October. We will keep pushing to get this production line up and running. Due to this delay we estimate shipping of these new units by end of October early November depending on your contribution number. Please note that both the Single & Double size have one temperature zone. Please contact us at [email protected] if you are interested in upgrading your Double size to Queen to have the Dual Zone.
You can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size, we will contact you within 72 hours depending on email volume.
We thank you for your ongoing support, we will continue working hard on fulfillment and continue pushing until all units are shipped.
SD Team
Fri Jul 31 '20 Announcement
almost 4 years ago
– Fri, Jul 31, 2020 at 12:29:14 PM
Dear Backers,
Please find below our latest update.
Our operations in Asia are now back to normal. Supply of some components was challenging these past months as production lead time has increased across the board. We adapted to this new reality by working with additional suppliers which allowed us to continue assembly and should help us increase our production capacity greatly over the next weeks by opening new production lines.
Assembly line
Our development team is currently working on the app and the new firmware. We are allocating a lot of time on in-house testing prior to releasing the new Beta and are continuously optimizing the code to make the app quicker and fix minor glitchs in the process. The next new firmware release including Alexa will be through the Android platform first and will be followed by the iOS version shortly after. Once available you should receive a notification within the app.
We thank our Beta tester team that is helping us with testing. For those of you who would like to participate but have not applied yet, please contact us to [email protected] and we will be happy to add you to the list.
PCB assembly
Please find below the estimated shipping time frame for each unit type.
Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the firmware or installation.
King and Queen 110v below # 5750:
Our operations in Asia are now back to normal, we are receiving new shipments on a weekly basis and are continuing fulfillment from our North American warehouse. If you didn't receive your shipping notification yet, you should receive the email shipment notification from [email protected] within 14 days with the shipment details.
King and Queen 110v over # 5750:
Our operations in Asia are now back to normal. New shipments from Asia are leaving every week. You should receive your shipping notification within 14 to 30 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
King and Queen 220v:
Our operations in Asia are now back to normal. We are now shipping the 220v units from Canada instead of Asia to prevent additional shipping delays. We are currently shipping 220v units based on the contribution number and location. If you didn't receive your shipping notification yet, you should receive it within 14 to 30 days depending on your contribution number. You will receive your shipping notification from [email protected] as soon as we have your unit in hand ready to ship.
King Cal size 110v /220v:
Our operations in Asia are now back to normal. New shipments from Asia are leaving every week. If you didn't receive your shipping notification yet, you should receive it within 14 to 30 days depending on your location and contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
Single and Double size 110v/220v:
This production line is now scheduled to open in early to mid August. We are sorry for this delay, we are pushing hard to get this production line up and running quickly. We should be shipping these new units within 21 to 32 days depending on your contribution number. Please note that both the Single & Double size have one temperature zone. Please contact us at [email protected] if you are interested in upgrading your Double size to Queen to have the Dual Zone.
Please note that you can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size.
If you want to try the app, please provide us with your Apple ID or simply give us your name by email to [email protected]. For android users you can simply download the test app by using the following link: Android
We thank you again for your support and we will keep on working hard towards shipping all units quickly.
SD Team
