Mon Jun 22 '20 Announcement
almost 4 years ago
– Mon, Jun 22, 2020 at 12:55:24 PM
Dear Backers,
Please find below our latest update.
Production and fulfillment operations are getting back to normal, our North American warehouse reopened this month. We are receiving shipments from Asia on a regular basis and are expecting the volume of shipments to increase in the next weeks while we continue fulfillment of units. Our assembly line in China is currently up and running. Last month, some of our suppliers informed us that they might increase their lead time on certain production parts due to the slowdown in China. To prevent a shortage of components necessary for assembly we started using additional suppliers in Asia which will ensure a constant supply of production components.
Assembly line pictures:
As operations are getting back to normal, we are now able to allocate more time on the development side. Our dev team is currently finalizing the Android version of the firmware which will make the Smartduvet compatible with Alexa. The iOS version is taking longer to develop than anticipated, its release will follow shortly after the Android version once testing is completed. The Android version should be ready for Beta testing in early July. If you see an error when attempting to update it means you already have the latest firmware version, we are fixing this error on the server to show a message instead of an error.
Once again, we want to thank our Beta testers who keep helping us during testing. For those of you who would like to participate but have not applied yet, please contact us by email to [email protected] and we will be happy to add you to the list.
Again, you can confirm with us before proceeding with a new firmware update, please send us an email to [email protected] for support.
PCB station:
Please find below the estimated shipping time frame for each unit type.
Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the firmware or installation.
King and Queen 110v below # 5600:
Our North American warehouse reopened this month, we are currently shipping units on a weekly basis. If you didn't receive your shipping notification yet, you should receive the email shipment notification from [email protected] within 14 days with the shipment details.
King and Queen 110v over # 5600:
Our assembly line in China is currently up and running. We are receiving shipments from Asia on a regular basis and are expecting the volume of shipments to increase in the next weeks while we continue fulfillment of units. You should receive your shipping notification within 14 to 30 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
King and Queen 220v:
Our assembly line in China is currently up and running. We have new shipments on the way from Asia. We are now shipping the 220v units from Canada instead of Asia to prevent additional shipping delays. We are currently shipping 220v units based on the contribution number and location. If you didn't receive your shipping notification yet, you should receive it within 14 to 30 days depending on your contribution number. You will receive your shipping notification from [email protected] as soon as we have your unit in hand ready to ship.
King Cal size 110v /220v:
Our assembly line in China is currently up and running. We are receiving shipments from Asia on a regular basis and are expecting the volume of shipments to increase in the next weeks while we continue fulfillment of units. If you didn't receive your shipping notification yet, you should receive it within 14 to 30 days depending on your location and contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
Single and Double size 110v/220v:
We incurred many supplier delays for this new production line. This production line is scheduled to start by the end of this next week. We are sorry for this delay, we are working very hard to get this up and running. We should be shipping these new units within 21 to 32 days depending on your contribution number. Please note that both the Single & Double size have one temperature zone. The Dual zone start at Queen size up to King Cal.
Please note that you can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size if you are interested in upgrading your Double size to Queen to have the Dual Zone.
If you want to try the app, please provide us with your Apple ID or simply give us your name by email to [email protected]. For android users you can simply download the test app by using the following link: Android
We thank you again for your support and patience. We will continue to push hard to expedite shipments quickly.
SD Team
Thu May 14 '20 Announcement
almost 4 years ago
– Thu, May 14, 2020 at 12:19:16 PM
Dear Backers,
Please find below our latest update.
We are continuing assembly of new units in Asia and production is gradually getting back to normal. We are also working with more suppliers to reduce lead time and increase availability of components necessary for production. We have containers on the way and are continuing to ship on a weekly basis. Also new measures have been added to increase efficiency and quality on the assembly line.
On the development side, our developers are finalizing a new firmware version that will include the increased size of the temperature sliders buttons and fix some minor errors in the app. We are also testing in-house the wifi firmware version compatible with Alexa, we should be able to send a new beta version in the next two weeks. It includes voice commands like: Make Bed schedule, Temperature Control, light intensity and light color.
We want to thank our Beta tester team who have been helping us during testing and provided us with good input. For those of you who would like to participate but have not applied yet, please contact us by email to [email protected] and we will be happy to add you to the list.
Again, you can confirm with us before proceeding with a new firmware update, please send us an email to [email protected] for support. When proceeding with a firmware update, we kindly ask you to follow the app instructions carefully and wait till the app confirms that the firmware is 100% downloaded and is 100% installed before powering off the unit or disconnecting the phone, the process can take up to 30 mins depending on your internet speed.
Quality control
Please find below the estimated shipping time frame for each unit type.
Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the firmware or installation.
King and Queen 110v below # 5500:
We are receiving new shipments and will get the units out quickly. You should receive the email shipment notification from [email protected] within 14 days with the details.
King and Queen 110v over # 5500:
Production is gradually getting back to normal, our only focus is to increase production and get more units out quickly. You should receive your shipping notification within 14 to 28 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
King and Queen 220v:
Production is gradually getting back to normal, our only focus is to increase production and get more units out quickly. We are now shipping shipping the 220v units from Canada instead of Asia to prevent additional shipping delays. We are currently shipping 220v units based on the contribution number and location. If you didn't receive your shipping notification yet, you should receive it within 14 to 30 days depending on your contribution number. You will receive your shipping notification from [email protected] as soon as we have your unit in hand ready to ship.
King Cal size 110v /220v:
The production line reopened last month, we are expecting new shipments in the next two weeks. If you didn't receive your shipping notification yet, you should receive it within 14 to 32 days depending on your location and contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
Single and Double size 110v/220v:
The Single and Double production line should start to produce new units within 10 - 14 days. We are sorry for this delay, we are working hard to speed production of these units. We should be shipping these new units within 21 to 30 days depending on your contribution number. Please note that both the Single & Double size have one temperature zone. The Dual zone start at Queen size up to King Cal.
Please note that you can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size if you are interested in upgrading your Double size to Queen to have the Dual Zone.
If you want to try the app, please provide us with your Apple ID or simply give us your name by email. For android users you can simply download the test app by using the following link: Android App
We thank you again for your patience as we keep working hard to expedite shipments as quickly as possible under the current circumstances.
SD Team
Sat Apr 4 '20 Announcement
about 4 years ago
– Sat, Apr 04, 2020 at 02:25:33 PM
Dear Backers,
Please find below our latest update.
Our production line in Asia is operational and we have resumed production of new units, multiple containers are shipping over the next weeks. Our operations were slowed down for the last two months due to the situation in Asia but things are now looking much better over there.
We are shipping new units on a weekly basis and will continue to do so as we receive our shipments from Asia. We thank you again for your patience and are pushing hard to expedite shipments as quickly as possible under the current circumstances.
On the development side, we tested a new version of the firmware compatible with Alexa, there are still minor errors to fix before a full release. The first version we tested last month was working with Alexa but created an issue with the Bluetooth control of the unit which was not ideal as we want to make sure users were still able to control the unit using their Smartphone. We should be able to release the official version in 14 to 21 days. It includes voice commands like: Make Bed schedule, Temperature Control, light intensity and light color.
Once again, we want to thank our Beta testers who keep helping us during testing. For those of you who would like to participate but have not applied yet, please contact us and we will be happy to add you to the list.
You can confirm with us before proceeding with a new firmware update, please send us an email to [email protected] for support. When proceeding with a firmware update, we kindly ask you to follow the app instructions carefully and wait till the app confirms that the firmware is 100% downloaded and is 100% installed before powering off the unit or disconnecting the phone, the process can take up to 30 mins depending on your internet speed.
Assembly line:
Please find below the estimated shipping time frame for each unit type.
Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the firmware or installation.
King and Queen 110v below # 5350:
We are receiving new shipments on a weekly basis and will get the units out quickly. You should receive the email shipment notification from [email protected] within 14 days with the details.
King and Queen 110v over # 5350:
Our production line is operational again after a slow start, we are sorry for the delay and hope things will go smoothly from now on. You should receive your shipping notification within 14 to 28 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
King and Queen 220v:
Our production line is operational again after a slow start. For the next month we will be shipping 220v units from Canada instead of Asia to prevent additional shipping delays. We are currently shipping 220v units based on the contribution number and location. If you didn't receive your shipping notification yet, you should receive it within 14 to 30 days depending on your contribution number. You will receive your shipping notification from [email protected] as soon as we have your unit in hand ready to ship.
King Cal size 110v /220v:
Our production line only reopened last week, we are ramping up production quickly over the next two weeks. If you didn't receive your shipping notification yet, you should receive it within 14 to 32 days depending on your location and contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
Single and Double size 110v/220v:
The Single / Double production line is about to open, things were slower than expected for the past weeks. We are sorry for this delay, we are working hard to speed production of these units. You should receive your shipping notification within 21 to 32 days depending on your contribution number. Please note that both the Single & Double size have one temperature zone. The Dual zone start at Queen size up to King Cal.
Please note that you can contact the support team at [email protected] if you want to make a last minute change to the layer size if you are interested in upgrading your Double size to Queen to have the Dual Zone.
If you want to try the app, please provide us with your Apple ID or simply give us your name by email. For android users you can simply download the test app by using the following link: Android App
We thank you again for your support and patience. We will continue to push hard to expedite shipments quickly.
SD Team
Mon Feb 24 '20 Announcement
about 4 years ago
– Mon, Feb 24, 2020 at 01:14:16 PM
Dear Backers,
Please find below our latest update.
After many weeks of being slowed down due to the situation in Asia, our production line is finally restarting this week and production should be back to full capacity within two weeks.
We are still receiving shipments that were sent by sea in January before the Chinese new year holidays allowing us to continue shipping on a daily basis.
Our development team is currently refining and testing the next firmware update. We started testing this new version that includes the full voice command functionally with Alexa. With features like: Make Bed schedule, Temperature Control, light intensity and light color. Our dev team is also finalizing the Wifi connection feature for both iOS and Android App that allows multiple devices to connect simultaneously to the control box. We are still testing this version to make sure the new firmware is compatible with the multiple versions that are installed on the control boxes.
Once again, we want to thank our Beta tester team that are helping us test each firmware and are providing us with very good input. For those of you who would like to participate but have not applied yet, please contact us and we will be happy to add you to the list.
You can confirm with us before proceeding with a new firmware update, please send us an email to [email protected] for support. When proceeding with a firmware update, we kindly ask you to follow the app instructions carefully and wait till the app confirms that the firmware is 100% downloaded and is 100% installed before powering off the unit or disconnecting the phone, the process can take up to 30 mins depending on your internet speed.
Please find below pictures of the final assembly line / quality control.
Our production line is finally restarting this week and we are looking forward for our full production to resume.
Please find below the estimated shipping time frame for each unit type.
Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the firmware or installation.
King and Queen 110v below # 5000:
We are currently receiving shipments on a weekly basis and will get the units out quickly. If you didn't received an estimate by email or your shipping notification yet, you should receive the email from [email protected] within 14 days.
King and Queen 110v over # 5000:
The current situation in Asia slowed production for a month, as we are restarting production this week, you should receive your shipping notification within 14 to 28 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
King and Queen 220v:
The situation in Asia slowed production for a month. We are currently shipping 220v units in order based on the contribution number and location. We are working overtime to catch up on fulfillment of these units. If you didn't receive your shipping notification, you should receive your shipping notification within 14 to 30 days depending on your contribution number. You will receive your shipping notification from [email protected] as soon as we have your unit in hand ready to ship.
King Cal size 110v /220v:
The situation in Asia stopped production for a month, our new King cal production line was completed before the Chinese new year holidays and we are restarting production of the King cal units this week. If you didn't receive your shipping notification, you should receive your shipping notification within 14 to 32 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
Single and Double size 110v/220v:
Now that the factory is reopening, we will be able to complete our Single / Double production line as it was not completed before the chinese new year. We are sorry for this delay, we are working hard to speed production of these units. You should receive your shipping notification within 24 to 34 days depending on your contribution number. Please note that both the Single & Double size have one temperature zone. The Dual zone start at Queen size.
Please note that you can contact the support team at [email protected] if you want to make a last minute change to the layer size if you are interested in upgrading your Double size to Queen to have the Dual Zone.
If you want to try the app, please provide us with your Apple ID or simply give us your name by email. For android users you can simply download the app by using the following link: Android App
We thank you very much for your support and will continue to work hard on shipping all units quickly.
Thank you
SD team
Wed Jan 15 '20 Announcement
over 4 years ago
– Wed, Jan 15, 2020 at 10:58:15 AM
Dear Backers,
Please find below our latest update.
We spent the last weeks at our new production line in Asia to further optimize production and quality control. We are working hard getting units shipped before the Chinese holidays which are about to start.
Quality control of the control box
We have a working firmware version with Alexa for basic functions like Make Bed and Temperature Control. We will be adding more complex commands in the next weeks. We are also adding a Wifi login section in the iOS and Android App to allow the control box to connect through Wifi instead of Bluetooth for future firmware updates. We are also finalizing the new Wifi firmware that will allow multiple devices to connect simultaneously to the control box. Once again, we want to thank our Beta tester team that are helping us test each firmware and are proving us with very good input. For those of you who would like to participate but have not applied yet, please contact us and we will be happy to add you to the list.
The current version firmware version on the App is 1.12, you should see a new firmware in this section within 14 days. You can also confirm with us by email [email protected]. When proceeding with a firmware update, we kindly ask you to follow the app instructions carefully and wait till the app confirms that the firmware is 100% downloaded and is 100% installed before powering off the unit or disconnecting the phone, the process can take up to 30 mins depending on your internet speed.
Please find below pictures of the final assembly line / quality control.
PCB boards
The shipping operation slowed down slightly during the holidays but we are seeing constant progress. We took this time to further train the team working on the assembly line and quality control. We now have a solid team in Asia which allows our production capacity to increase and quickly catch up on fulfillment. We are also structuring our supply chain to ensure that every part continues to feed our line as we encountered some delays with part manufacturers in the past and had to stop the whole production line for a few parts
Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the firmware or installation.
Please find below the estimated shipping time frame for each unit type.
King and Queen 110v below # 5000:
We are currently receiving new shipments. If you didn't received an estimate by email or your shipping notification yet, you should receive the email from [email protected] within 14 days.
King and Queen 110v over # 5000:
The holidays slowed production and shipping slightly but we have a solid team in Asia ramping up production at our new production line. You should receive your shipping notification within 14 to 28 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
King and Queen 220v:
We are currently shipping 220v units in order based on the contribution number and location. We are sorry for the slower production of the 220v units, we are currently working overtime to catch up on fulfillment of these units. If you didn't receive your shipping notification, you should receive your shipping notification within 14 to 30 days depending on your contribution number. You will receive your shipping notification from [email protected] as soon as we have your unit in hand ready to ship.
King Cal size 110v /220v:
Our King Cal production line is ready, we started shipping units in order. If you didn't receive your shipping notification, you should receive your shipping notification within 14 to 28 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.
Single and Double size 110v/220v:
Our Single / Double production line is soon to be completed. We are sorry for this delay, we are working hard to speed production of these units. You should receive your shipping notification within 24 to 34 days depending on your contribution number. Please note that both the Single & Double size have one temperature zone. The Dual zone start at Queen size.
Please note that you can contact the support team at [email protected] if you want to make a last minute change to the layer size if you are interested in upgrading your Double size to Queen to have the Dual Zone.
If you want to try the app, please provide us with your Apple ID or simply give us your name by email. For android users you can simply download the app by using the following link: Android App
We thank you very much for your support and will continue to work hard on shipping all units quickly.
Thank you
SD team
