Smartduvet: Dual-Zone Temp Self-Making Bed

Fri Dec 6 '19 Announcement
over 4 years ago – Fri, Dec 06, 2019 at 11:43:45 AM

Dear Backers,

Please find below our latest update.

We started shipping units from our new production line in Asia. This allows us to increase production capacity and catch up with fulfillment. We've been working hard on the integration of our new WIFI features on the control box. The remote firmware updates have been very useful in the last weeks as we worked closely with our beta testers to migrate to the new wifi connection function. The Wifi connection will begin a new chapter in the evolution of the Smartduvet as we will now be able to begin deployment of more personalized functions as well as allow multiple users per unit. This new connection method should be greatly appreciated by couples who will soon be able to select their side of the bed as well as run our app simultaneously on two smartphones.

While testing our latest firmware we found out that in some occasions the Wifi was putting the Bluetooth in sleep mode after a few days, meaning the Bluetooth app could disconnect if not used for 24+ hours. With the help of our Beta testers, our dev team resolved this with a Wifi update that is currently available by connection to a PC / MAC. We are currently working on adding a Wifi section on the App which will help with upcoming Wifi firmware updates. This new version of the firmware should be release within 14 days. We want to thank our Beta tester team who really helped us during testing and provided us with very good input. For those of you who would like to participate but have not applied yet, please contact us and we will be happy to add you to the list.

If you see a new firmware available, please wait for the new version that will be released within 14 days. You can also confirm with us by email [email protected]. When proceeding with an update, we kindly ask you to follow the app instructions carefully and wait till the app confirms that the firmware is 100% downloaded and is 100% installed before powering off the unit or disconnecting the phone, the process can take up to 30 mins depending on your internet speed.

Our Asian production line is now in operation. Please find below images of the PCB production line:

We are currently ramping up production at our new production line. We were able to find and test the solution for the Bluetooth disconnection issue with the help of our beta testers. This allowed us to continue assembly of the units and helped prevent further production delays.

Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the firmware or installation. 

Please find below the estimated shipping time frame for each unit type.

King and Queen 110v below # 4500:

We are currently receiving new shipments. If you didn't received an estimate by email or your shipping notification yet, you should receive the email from [email protected] within 14 days.

King and Queen 110v over # 4500:  

We are currently ramping up production at our new production line in Asia. You should receive your shipping notification within 14 to 28 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.

King and Queen 220v:

We are currently shipping 220v units in order based on the contribution number and location. We are sorry for the slower production of the 220v units, we are currently working overtime to catch up on fulfillment of these units. If you didn't receive your shipping notification, you should receive your shipping notification within 14 to 30 days depending on your contribution number. You will receive your shipping notification from [email protected] as soon as we have your unit in hand ready to ship.

King Cal size 110v /220v:

Our King Cal production line is ready, we started shipping units in order. If you didn't receive your shipping notification, you should receive your shipping notification within 14 to 30 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.

Single and Double size 110v/220v:

Our Single / Double production line is soon to be completed. We are sorry for this delay, we are working hard to speed production of these units. You should receive your shipping notification within 21 to 34 days depending on your contribution number. Please note that both the Single & Double size have one temperature zone. The Dual zone start at Queen size.

Please note that you can contact the support team at [email protected] if you want to make a last minute change to the layer size if you are interested in upgrading your Double size to Queen to have the Dual Zone.

If you want to try the app, please provide us with your Apple ID or simply give us your name by email. For android users you can simply download the app by using the following link: Android App

We thank you very much for your great support and we will continue to work hard on shipping all units quickly.

Thu Oct 31 '19 Announcement
over 4 years ago – Thu, Oct 31, 2019 at 10:52:12 AM

Dear Backers,

Please find below our latest update,

We've been really busy with the release of a series of new firmware that are in preparation of the Wifi connection feature and IOT support. It created some Bluetooth compatibility issues with some phones but thanks to all of our Beta testers, we fixed the issues in a new firmware version that will be released this next week. We initially had to reinstall the new firmware manually on the control boxes as it was not possible through Bluetooth, but we can now proceed by Wifi with our new beta version that allows for easy firmware updates and connection of two phones simultaneously. We truly appreciate the help provided by the Beta testers who applied to our Home automation testing program. For those of you who would like to participate but have not applied yet, please contact us and we will be happy to add you to the list.

If you didn't proceed with a firmware update yet, please wait a few days as we are about to release the latest version by the end of next week. When proceeding with a firmware update, we kindly ask you to follow the app instructions carefully and wait till the app confirms that the firmware is 100% downloaded and is 100% installed before powering off the unit or disconnecting the phone, the process can take up to 30 minutes depending on your internet speed.

This is the latest update on our new production line: 

Our team is working tirelessly on increasing production and fulfillment. The supply of control box 110v and 220v was affected by the installation of the new firmware but now that we can update it through Wifi, production is continuing without delays. Our new production line is about to release two thousand units within 21 days which will allow us to quickly catch up with fulfillment.

Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the firmware or installation.

Please find below the estimated shipping time frame for each unit type.

King and Queen 110v below # 4000:

We encountered some delay with the supply of control boxes but with the latest firmware the situation is now resolved. We are now receiving new units every week, if you didn't received an estimate or your shipping notification yet, you should receive the email from [email protected] within 14 days.

King and Queen 110v over # 4000:  

We encountered some delay with the supply of control boxes but with the latest firmware the situation is now resolved. Our new production line is about to release two thousand units within 21 days which will allow us to quickly catch up with fulfillment. You should receive your shipping notification within 14 to 28 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.

King and Queen 220v:

Our 220v production line has been completed, we started to send units in order based on the contribution number. We are sorry for the slower production of the 220v units as this production line was also slowed down to install the new firmware on the boards. You should receive your shipping notification within 14 to 32 days depending on your contribution number. You will receive your shipping notification from [email protected] as soon as we have your unit in hand ready to ship.

King Cal size 110v /220v:

Our King Cal production line is ready, we started shipping units in order. We encountered some delays with the supply of control boxes but with the latest firmware the situation is now resolved. You should receive your shipping notification within 14 to 32 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.

Single and Double size 110v/220v:

Our Single and Double production line is not fully operational yet. We are sorry for this delay, we are working hard to speed production of these units. You should receive your shipping notification within 24 to 34 days depending on your contribution number. Please note that both the Single and Double size have one temperature zone. The Dual zone start at Queen size.

Please note that you can contact the support team at [email protected] if you want to make a last minute change to the layer size if you are interested in upgrading your Double size to Queen to have the Dual Zone.

If you want to try the app, please provide us with your Apple ID or simply give us your name by email. For android users you can simply download the app by using the following link:  Android App

We are very thankful for all of your support and want to give a special thank you to all Beta testers that have been helping us with the release of the new firmware.

Thank you

SD team

Wed Sep 25 '19 Announcement
over 4 years ago – Wed, Sep 25, 2019 at 12:55:27 PM

Dear Backers,

Please find below our latest update,

Things is advancing well, we started deployment of the Beta version of our new Home Automation firmware ( with Alexa, other Smart Home systems will follow). We will be releasing a new stable version in the coming weeks. Many backers applied to be in our Home automation beta testing program, we will send the details on how testing will proceed gradually over the next weeks. For those of you who would like to participate but have not applied yet, please contact us and we will be happy to add you to the list.

We are also adding the ON / OFF button directly on the app and increasing the size of the button sliders for easy control at night in the next App update.

This is the latest update on our new production line: 

Thousands of units are now being assembled on our new production line. Production of the control box was slowed down temporarily as our development team were troubleshooting the new firmware on our 110v/220v boards, which is now fully operational. The new firmware is even more stable and allows the App to connect to the control box more quickly. This new firmware version will become available this next week. We want to make sure users are able to proceed with remote firmware updates through the app as all new upcoming features will be available through firmware updates.

You will be notified by the app when there is a new version available. If you proceed with a firmware update, we kindly ask you to follow the app instructions carefully and wait till the app confirms that the firmware is 100% downloaded and is 100% installed before powering off the unit or disconnecting the phone, the process can take up to 30 minutes depending on your internet speed.

Please find below the estimated shipping time frame for each unit type.

King and Queen 110v below # 4000:

Our new King and Queen size production line are now operational, we are increasing production rapidly. We have hundreds of new layers ready, as the production line of the 110v control box was slowed down we had to wait to receive the control box to finalize packaging of these units. We are now receiving new units every week, if you didn't received your shipping notification yet, you should receive the email from [email protected] within 14 days.

King and Queen 110v over # 4000:  

Our new King and Queen size production line are operational. Production of the 110v control box was slower than expected but you should now receive your shipping notification within 14 to 28 days depending on your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit in hand ready to ship.

King and Queen 220v:

Our 220v production line is now complete, we started to send units in order based on the contribution number. We are sorry for the slower production of the 220v units as this production line was also slowed down to install the new firmware on the boards. Now that it has been completed, you should receive your shipping notification within 14 to 32 days depending on your contribution number. You will receive your shipping notification from [email protected] as soon as we have your unit in hand ready to ship.

King Cal size 110v /220v:

Our King Cal production line is ready, we received our first King Cal batch last week and we started shipping units in order. We are sorry for the slower production of the 110v and 220v units as this production line was also slowed down due to the assembly of the new boards. You should receive your shipping notification from [email protected] within 14 to 32 days depending on your contribution number.

Single and Double size 110v/220v:

Now that production of the 110v and 220v control box can proceed at normal speed, we should have our first single and double size batch ready in the coming 18 - 24 days, we will start shipping units in order once received. We are sorry for this delay, we are working hard to speed production of these units. You should receive your shipping notification within 24 to 38 days depending on your contribution number. Please note that both the Single and Double size have one temperature zone. The Dual zone start at Queen size.

Please note that you can contact the support team at [email protected] if you want to make a last minute change to the layer size if you are interested in upgrading your Double size to Queen to have the dual zone.

Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume.

If you want to try the app, please provide us with your Apple ID or simply give us your name by email. For android users you can simply download the app by using the following link:  Android App

For those who didn't see it, you can find below the full unboxing and installation video.

Unboxing video link: https://youtu.be/_O9rtEwHKOU

By being able to integrate new features remotely, we are making the Smartduvet better with each new firmware version. 

As always, we are very thankful for all of your support and will continue to work relentlessly until all units are shipped.

SD team

Wed Aug 21 '19 Announcement
over 4 years ago – Wed, Aug 21, 2019 at 11:46:45 AM

Dear Backers,

Please find below our latest update,

We have launched our first beta version of the firmware for Home Automation starting with Alexa (the other Smart Home systems will follow). Many backers applied to be in our Home automation beta testing program, we will send the details on how testing will proceed gradually over the next weeks. For those of you who would like to participate but have not applied yet, please contact us and we will be happy to add you to the list.

We have a new firmware version coming in the next two to three weeks with a regular timer that will shut off the unit at a specific time. Another feature is the option to change the temperature during the night after a certain amount of time.

You will be notified by the app when there is a new version available. If you proceed with a firmware update, we kindly ask users to follow the app instructions carefully and wait till the app confirms that the firmware is 100% downloaded and is 100% installed before powering off the unit or disconnecting the phone, the process can take up to 20 minutes.  

We also received many suggestions for the app, like adding an ON / OFF button directly on the app and increasing the size of the button sliders for easy control at night. We will be working on those in the coming weeks and will send you the new version of the App when ready.

This is the latest update on our new production line: 

We started to increase the rate of production for the King and Queen size, we currently have one thousand King and Queen size units being assembled and ready to be ship in the next 14 to 21 days. We are receiving our first large batch of King Cals units within 12 to 18 days, we will start shipping them in order as soon as we receive it. Our Double size and Single size production line took longer to setup as we had to change the assembly process as they are single zone, we should have our first single and double size batch ready in 21 days. Please note that you can contact the support team at [email protected] if you want to make a last minute change to the layer size if you are interested in upgrading your Double size to Queen to have the dual zone. Our 220v production line is being finalized, we are starting to gradually send units in order based on the contribution number. 

We now have a customer support team dedicated to answering all emails quickly. When sending an email to [email protected] please make sure to use the following email title: CONTRIBUTION NUMBER: ****  (your contribution number)

Please find below the estimated shipping time frame for each unit type by contribution number:

King and Queen 110v below # 3500:

If you didn't received your shipping notification it's either because we didn't received your fulfillment survey or we are processing your unit. You should receive an email from [email protected] within 14 days.

King and Queen 110v over # 3500:  

We are starting to ship units over 3500 as we are starting to receive our units from our new production line, you will receive your shipping notification as soon as we have your unit in hand ready to ship. We are proceeding in order based on the contribution number, you should receive your shipping notification within 14 to 34 days depending on your contribution number.

King Cal size 110v /220v :

We are receiving our first large batch in the next 12 to 18 days, we are starting to send units in order based on the contribution number. You should receive your shipping notification within 14 to 34 days depending on your contribution number. You will receive your shipping notification as soon as we have your unit in hand ready to ship.

King and Queen 220v:

Our 220v production line is almost complete, we are starting to send units in order based on the contribution number. You should receive your shipping notification within 14 to 36 days depending on your contribution number. You will receive your shipping notification as soon as we have your unit in hand ready to ship.

Single and Double size 110v/220v :

We should have our first single and double size batch ready in the coming 21 days, we will start shipping units in order once received. You will receive your shipping notification as soon as we have your unit in hand ready to ship. You should receive your shipping notification within 24 to 44 days depending on your contribution number. You will receive your shipping notification as soon as we have your unit in hand ready to ship.

If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: **** (your contribution number) and we will contact you within 24 to 72 hours depending on email volume.

If you want to try the app, please provide us with your Apple ID or simply give us your name by email. For android users you can simply download the app by using the following link:  Android App. 

For those who didn't see it, you can find below the full unboxing and installation video.

Unboxing video link: https://youtu.be/_O9rtEwHKOU

We are truly making this product better everyday based on your suggestions and ideas.  We thank you again for your support and we will keep on working hard towards shipping all units quickly.

SD team

Mon Jul 15 '19 Announcement
almost 5 years ago – Mon, Jul 15, 2019 at 02:03:36 PM