Smartduvet: Dual-Zone Temp Self-Making Bed

Dear Backers,

 

Please find below our latest update, 

 

Our production and assembly of units are going well, we had a challenge sourcing some components for our PCB (Printed Circuit Boards) as there's a global shortage for specific chips but our partners in Asia were able to find reliable sources to supply us with the needed components for PCB production. This slowed down production of control boxes for one week. To avoid further delays we shipped and received the plastic enclosure first and are doing the final assembling of the control box in North America. This allowed us to do assembly and quality control simultaneously. We are currently processing shipments that arrived at our warehouse and are proceeding with shipments for national and international destinations.

 

Quality Control / Packaging 

 

 

 

On the development side, we want to thank the beta testers, they helped us find compatibility issues with some smart phones. For beta testers who didn't receive the Alexa skill invite yet, it's normal, we will send a new invite for the Alexa Beta app for Android in the next few days as we release a new version to test. We are also completing the SmartThings app, it should be ready for testers in early August. Feel free to contact us if you want to be part of our beta testing program.

 

 

We are still contacting backers from whom we need additional information or that have shipping address information and details that are incomplete. We will be sending a follow up email early next week.

 

Please note that we are using the shipping and email information from the fulfillment survey on www.backerkit.com.

 

Please find below the estimated shipping time frame for each unit type.

 

Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the installation.

 

King and Queen 110v below # 6450:

 

We are currently processing shipments that arrived at our warehouse and are proceeding with shipments for North America. Assembly and packaging of control boxes with the PCB will take an extra week of processing and transit. If you haven't received your shipping notification yet, you should receive the email shipment notification from [email protected] within two weeks or an email requesting survey details confirmation.

 

King and Queen 110v over # 6450:

 

We are receiving new shipments over the next weeks, we are currently processing shipments that arrived at our warehouse and are proceeding with shipments for North America. You should receive your shipping notification by the second to third week of August or an email requesting survey details confirmation. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship.

 

King and Queen 220v:

 

We are currently processing shipments that arrived at our warehouse and are proceeding with shipments for international destinations. Depending on your location and contribution number, you should receive your shipping notification by the early to mid August or an email requesting survey details confirmation. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship or an email requesting size and address confirmation. Feel free to contact us to [email protected] if you need details on layer sizes.

 

King Cal size 110v /220v:

 

We are currently processing shipments that arrived at our warehouse and are proceeding with shipments for North America and international destinations. Assembly and packaging of control boxes with the PCB will take an extra week of processing and transit. If you haven't received your shipping notification yet, you should receive the email shipment notification from [email protected] within 14 to 21 day or an email requesting survey details confirmation.

 

Single and Double size 110v/220v:

 

We are still working on the new production line for Single and Double size layers. We will send notifications to backers who selected this size once the units are ready in hand. Please note that both the Single & Double size have one temperature zone. Please contact us at [email protected] if you are interested in upgrading your Double size to Queen to have the Dual Zone.

 

You can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size, we will contact you within 72 hours depending on email volume.

 

We thank you again for your support and we will continue to push hard to expedite all shipments quickly.

 

SD Team

 

Please find below our latest update.

 

 

We have many shipments on the way from Asia. We received our layers in early May and received our shipment of control boxes two weeks ago. We are currently assembling the kits for US and international destinations shipping in the coming days.

 

 

 

 

On the development side, we are currently working on both the new Smartthings and Alexa beta app version. If you requested to be a Beta tester for Alexa or SmartThings but have not yet received the new app version, it is normal. Our dev team is currently fixing an issue with new Android phones. We should have the new app version ready by the end of June. You can currently use the previous Beta version 1.17b to connect to Alexa and control your unit via voice control. The iOS Beta version will be based on the new version 1.18 which is expected to be released soon. 

 

 

We still need Beta testers for Android version 1.17b to test with a variety of different phones and devices. For those of you who would like to participate in the Beta program for Alexa and/or SmartThings but have not applied yet, please contact us to [email protected] and we will be happy to send you the details.

 

 

Please note that we are only using the shipping and email information from the fulfillment survey on www.backerkit.com.  We will be contacting backers in the coming days, from whom we need additional information that have shipping address information and details that are incomplete or order size missing in the survey.

 

Our customer support team is dedicated to answering all emails quickly. If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] with the email title CONTRIBUTION NUMBER: 0000 (your contribution number) and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the installation.

 

Please find below the estimated shipping time frame for each unit type.

 

King and Queen 110v below # 6400:

We received our shipment of control boxes at the end of May. We are currently assembling the kits for shipping in the coming days. If you haven't received your shipping notification yet, you should receive the email shipment notification from [email protected] within the next 12 - 16 days or an email requesting additional information regarding your survey.

 

King and Queen 110v over # 6400:

We have many shipments on the way from Asia. You should receive your shipping notification by the end of June to mid July depending on location and your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship or an email requesting additional information.

 

King and Queen 220v:

We are now shipping the 220v units from Canada. We have many shipments on the way from Asia. You should receive your shipping notification by the end of June to mid July depending on location and your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship or an email requesting additional information.

 

King Cal size 110v /220v:

We have many shipments on the way from Asia. You should receive your shipping notification by the end of June to mid July depending on location and your contribution number. You will receive your shipping notification from our support team [email protected] as soon as we have your unit ready to ship or an email requesting additional information.

 

Single and Double size 110v/220v:

We transferred this production to a new factory. It should be operational in mid July. We will send notifications to backers who selected this size once the units are ready in hand. Please note that both the Single & Double size have one temperature zone. Please contact us at [email protected] if you are interested in upgrading your Double size to Queen to have the Dual Zone.

 

You can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size, we will contact you within 72 hours depending on email volume.

 

We thank you again for your support and we will continue working hard over the next weeks to ship units quickly.

 

SD Team

 

 

 

 

 

 

If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the installation.

 

Please find below the estimated shipping time frame for each unit type.

 

King and Queen 110v below # 6350:

 

We have many shipments from Asia on the way. We received the shipment of layers and are expecting 110v control boxes in the coming days. Once received we will assemble the kits and proceed with shipping. If you haven't received your shipping notification yet, you should receive the email shipment notification from [email protected] within two weeks or a follow up email requesting details confirmation.

 

King and Queen 110v over # 6350:

 

We have many shipments from Asia on the way, we are expecting to receive them over the next weeks. Vancouver port, which is our port of entry for North America, is currently experiencing delays to unload and process containers. We will process the shipments and proceed with fulfillment as soon as received. If you haven't received your shipping notification yet, you should receive a shipping notification by mid May to early June depending on your contribution number and location. You will receive your shipping notification from our support team [email protected] or a follow up email requesting details confirmation.

 

King and Queen 220v:

 

We are currently shipping the 220v units from Canada. We have many shipments from Asia on the way, we are expecting to receive them within 8 to 14 days. Vancouver port, which is our port of entry for North America, is currently experiencing delays to unload and process containers. We will proceed with fulfillment as soon as the shipments are received. If you have not received your shipping notification yet, you should receive a shipping notification by mid May to early June depending on your location and contribution number. You will receive your shipping notification from our support team [email protected] or a follow up email requesting details confirmation.

 

King Cal size 110v /220v:

 

We have many shipments from Asia on the way, we are expecting to receive them within 8 to 14 days. Vancouver port, which is our port of entry for North America, is currently experiencing delays to unload and process containers. We will proceed with fulfillment as soon as the shipments are received. If you haven't received your shipping notification yet, you should receive a shipping notification by mid May to early June depending on your location and contribution number. You will receive your shipping notification from our support team [email protected] or a follow up email requesting details confirmation.  

 

Single and Double size 110v/220v:

 

We are transferring the production of these sizes to a new production line this next week to increase production speed, we are expecting the first layers by early June. We will send notifications to backers who selected this size once the units are ready in hand. Please note that both the Single & Double size have one temperature zone. Please contact us at [email protected] if you are interested in upgrading your Double size to Queen to have the Dual Zone.

 

You can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size, we will contact you within 24 to 72 hours depending on email volume.

 

We are very thankful for your help and support. We will continue to work and push hard until all units are shipped. 

SD team

 

Please find below our latest update.

 

We started receiving our shipments that were sent before the Chinese holidays, we are currently processing them. We are also expecting multiple shipments from Asia over the next weeks.

Workplace restrictions due to Covid are gradually being lifted allowing us to increase the size of our team and speed up processing and handling of shipments arriving to our transit warehouse for North America and international destinations.

 

 

On the development side, we are working on new features like a timer and scheduler for the temperature control and ambient lighting. It should be ready for both Android and iOS by early May. We also released a new version of the Beta Android Alexa app which is 1.17(b) not 1.18. Beta users can control their Smartduvet with basic voice commands. The dev team is currently fixing reported bugs and are also simplify the instruction to make it more user friendly. The Beta version for iOS should also be available in early May.

 

 

 

 

 

 

  

If you have a question or need to verify / edit the shipping address or order size we have on file, please send us an email to [email protected] and we will contact you within 24 to 72 hours depending on email volume. You can also send us emails if you have any technical questions about the installation.

 

Please find below the estimated shipping time frame for each unit type.

 

King and Queen 110v below # 6300:

 

We started receiving our shipments that were sent before the Chinese holidays, we are currently processing them. With the workplace restrictions being lifted, we now have a bigger team to process the shipments we are receiving which is reducing the transit time for units shipping within North America starting next week. If you haven't received your shipping notification yet, you should receive the email shipment notification from [email protected] within two weeks or a follow up email requesting details confirmation.

 

King and Queen 110v over # 6300:

 

We are expecting multiple shipments from Asia over the coming weeks. With the workplace restrictions being lifted, we now have a bigger team to process the shipments that we will be receiving. This will help reduce the transit time for units shipping within North America. You should receive a shipping notification by mid April to early May depending on your contribution number and location. You will receive your shipping notification from our support team [email protected] or a follow up email requesting details confirmation.

 

King and Queen 220v:

 

We are currently shipping the 220v units from Canada. We are expecting multiple shipments from Asia over the coming weeks. With the workplace restrictions being lifted, we now have a bigger team to process the shipments that we will be receiving, we are putting a team specifically on the fulfillment of 220v units. You should receive a shipping notification by the mid April to early May depending on your contribution number and location. You will receive your shipping notification from our support team [email protected] or a follow up email requesting details confirmation.

 

King Cal size 110v /220v:

 

We started receiving our shipments that were sent before the Chinese holidays, we are currently processing them. We are also expecting new shipments from Asia over the coming weeks. With the workplace restrictions being lifted, we now have a bigger team to process the shipments that we will be receiving, this will help reduce the transit time for units shipping within North America and international destinations. You should receive a shipping notification by mid April to early May depending on your contribution number and location. You will receive your shipping notification from our support team [email protected] or a follow up email requesting details confirmation.  

 

Single and Double size 110v/220v:

 

We are currently making adjustments to the single and double size layer before starting mass production of these sizes. We expect to start a production run in mid April once the final revisions are completed. We will send notifications to backers who selected this size once the units are ready in hand. Please note that both the Single & Double size have one temperature zone. Please contact us at [email protected] if you are interested in upgrading your Double size to Queen to have the Dual Zone.

 

You can contact the support team at [email protected] if you want to make a last minute change to your shipping address or to the layer size, we will contact you within 24 to 72 hours depending on email volume.

 

We thank you for your ongoing support, we will continue to push hard to expedite all shipments quickly.

 

SD team